Consultation Visit:
The goal of this meeting is for the client to meet their sitter . During this time, the Client Profile, Pet Profile, Service Agreement, and Cancellation Policy will be reviewed. Consultation is complimentary only if services are contracted. If services are not contracted, there will be a $25 charge. TWO copies of your house key must be provided with payment in full.
Payment:
First time clients must mail full payment during the consultation visit. Established clients are to leave payment in full in a designated area of the home. Invoice will be subject to a $10 Late fee for every 10 days the invoice is overdue.
Cancellations:
In order to best serve your needs, the strict cancellation policy is as follows: Day Visits are subject to a two (2) week cancellation period. Overnights are subject to a four (4) week cancellation period. Cancellation period begins the first day of the service period. Client will be responsible for half the total invoice if canceled within this time period.
Trespassers:
For the safety of your four-legged loved ones and home, no other persons shall be permitted in your home during the service period. Failure to comply will result in a breach of contract.
Minimum Visit:
All dogs will be visited no less than every 12 hours, although recommended three times a day. All cats will be visited no less than once every 24 hrs, but STRONGLY recommended every 12 hrs. No exceptions will be made. This is for the health of your fur-baby.
These are highlights of the Service Agreement and is not intended to explain all policies and procedures. |
